1. Scope
This Privacy Policy applies to the OPMarketing website, our appointment scheduling and chat experiences, and communications you have with us in connection with our marketing and AI automation services. In this policy, "OPMarketing," "we," "us," and "our" refer to OPMarketing.
This policy does not govern websites, systems, or services operated independently by our clients or other third parties. When OPMarketing processes information solely on behalf of a client, that client's privacy policy may also apply.
2. Information we collect
Information you provide
We may collect information you provide when you schedule a call, use a chat experience, contact us, become a client, or otherwise interact with us, including:
- Identifiers and contact information, such as your name, email address, telephone number, company, and job title.
- Appointment details, service interests, project requirements, budget information, and other information you choose to provide.
- Messages, chat transcripts, call details, and other communications with us or our automated agents.
- Client account, billing, and transaction information when you purchase services from us. Payment card information may be processed directly by a payment provider rather than stored by OPMarketing.
Please do not submit highly sensitive personal information through our website, appointment calendar, or chat, including Social Security numbers, government identification numbers, financial account credentials, or protected health information.
Information collected automatically
When you use our website or embedded tools, we and our service providers may automatically receive internet or device information such as your IP address, browser type, device type, operating system, referring page, pages viewed, timestamps, approximate location derived from IP address, and cookie or local-storage identifiers.
Information from other sources
We may receive business contact information from referrals, business partners, publicly available sources, social networks, advertising platforms, and clients who ask us to communicate with you on their behalf.
3. How we use information
We use personal information for the following business purposes:
- Responding to inquiries, qualifying potential projects, scheduling appointments, and providing requested services.
- Creating and maintaining business relationships and customer records.
- Operating chat, voice, email, SMS, CRM, automation, and customer-support systems.
- Sending administrative messages and, where permitted, marketing communications.
- Personalizing and improving our website, services, workflows, and automated agents.
- Maintaining security, preventing abuse or fraud, debugging, and enforcing our agreements.
- Complying with applicable law and responding to lawful requests.
4. How we disclose information
We may disclose personal information as reasonably necessary to the following categories of recipients:
- Service providers. Vendors that provide CRM, scheduling, chat, communications, cloud hosting, email, security, analytics, professional, and payment services.
- Clients and business partners. When you communicate through an experience we operate for a client, information may be shared with that client so it can respond or provide services.
- Legal and safety recipients. Government authorities, courts, advisors, or other parties when we believe disclosure is required by law or reasonably necessary to protect rights, safety, and security.
- Transaction participants. Relevant parties and advisors in connection with a financing, merger, acquisition, reorganization, or sale of all or part of our business.
We do not sell personal information for money. We do not currently share personal information for cross-context behavioral advertising as those terms are defined by California law.
5. Communications, recordings, and AI
If you provide contact information, we may contact you to respond to your request or provide information about our services. Where required, we obtain consent before sending automated or marketing calls or text messages. Consent to marketing communications is not a condition of purchasing services. Message frequency varies, and message and data rates may apply. You may reply STOP to an SMS to opt out or contact us using the details below. Transactional or service-related communications may continue where permitted.
Our website and services may use AI-enabled chat or voice agents. Those systems may process and retain the content of your conversation, generate summaries, classify your inquiry, or route it to a person. AI-generated responses can be incomplete or inaccurate; do not provide sensitive information or rely on an automated response for legal, medical, financial, or emergency advice.
Calls or conversations may be recorded or transcribed when permitted by law and after any required notice or consent. We use recordings and transcripts to respond to inquiries, provide services, train personnel, monitor quality, and improve systems.
6. Cookies and similar technology
Our website and embedded scheduling or chat providers may use cookies, local storage, pixels, and similar technologies to maintain sessions, remember preferences, prevent abuse, operate embedded features, and understand service performance. Browser settings may allow you to block or delete these technologies, but doing so can prevent some features from working correctly.
Third-party content and tools may receive technical information when they load in your browser. Their handling of information is also governed by their own privacy policies.
7. Retention and security
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and financial records, resolving disputes, enforcing agreements, and complying with legal obligations. Retention periods vary based on the type of information and the context in which it was collected.
We use administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your choices and privacy rights
You may unsubscribe from marketing email using the link in the message and may opt out of SMS as described above. You may also ask us to access, correct, or delete personal information associated with you.
Depending on where you live and subject to applicable exceptions, you may have rights to know or access personal information, correct inaccurate information, delete information, receive a portable copy, restrict or object to certain processing, opt out of sale or sharing, limit certain uses of sensitive information, and receive equal service when exercising a privacy right.
To submit a request, email hello@opmarketing.ai with the subject "Privacy Request." We may need to verify your identity and authority before completing a request. An authorized agent may submit a request where permitted by law. You may appeal a denied request by replying to our decision.
9. Children's privacy
Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website. If you believe a child has provided us personal information, contact us so we can review and delete it as appropriate.
10. Changes to this policy
We may update this Privacy Policy as our services, vendors, and legal obligations change. We will post the revised policy on this page and update the effective date. Material changes may also be communicated through another appropriate channel.
11. Contact us
Questions or requests about this Privacy Policy can be sent to:
OPMarketing
Email: hello@opmarketing.ai